How to Know It’s Time to Switch to Another NBN Provider

NBN services in Australia have become a competitive business. As technology continues to evolve, new internet players entered the market. The best NBN broadband deals you can find five years ago may no longer fit your needs today. Many NBN service providers offer limited promotions at a discounted plan pricing. Most have been tempted to grab the offer but ended up paying a significantly higher bill after the promotional period ended. 

There are also times when your internet connection causes you a headache. The problem gets worse by having a hard time connecting to the NBN provider for rebates and repairs. So, it is worth checking your options from time to time. You may be able to find a better NBN broadband deal and consider switching to a new service provider. 

Below are some ways on how to know if it’s time to switch to another NBN Provider. 

You Think You Pay Too Much

When you shop for the latest NBN deals online, chances are, you’ll find a better NBN broadband plan that costs less and offers better add-ons. This can significantly reduce your business operating cost or monthly household budget. 

First, you need to check if you are still under contract with your current NBN broadband service provider. Switching may not be an option if the cancellation fee matches the savings you’ll get in getting a new subscription from another internet player. 

Second, make sure that the cheaper monthly cost and add-ons of the NBN broadband deal you are eyeing are not just promotional. Think long-term. If in case they are promotional offers, will the new plan price be lesser, higher, or the same as your current plan? 

If you think you pay too much on your current NBN broadband plan, then it’s time to switch to another NBN provider.

Your NBN Speeds Aren’t Fast Enough to Cater to Your Needs

If the speed of your current NBN broadband plan is no longer enough to cater to your needs, it may be time to switch to another NBN provider. But first, you have to assess if it is necessary or if an upgrade of the plan is better. 

A fast internet connection is important to sustain convenience and productivity. Don’t expect to download large files or stream quality videos at a 12 Mbps NBN broadband plan. Such an internet plan is also not advisable if many household members are connected to the network all at the same time. 

The right thing to do is ask your NBN service provider which plan is best for you based on your internet activities and needs. Then, compare it with similar NBN tiers and the fastest NBN broadband plans that other service providers offer. If you think your current NBN speed isn’t fast enough to cater to your needs, then it’s time to switch to another NBN provider.

You Aren’t Happy with the Customer Service of Your Current NBN Provider

Clients like us need to receive excellent customer service from NBN broadband service providers. If you’re confused with your bill or if your internet connection needs repair, you should be able to access help conveniently. 

Customer service must be accessible through calls, chats, or emails. They should promptly reply to your queries and quickly address any NBN issue. If you’re no longer happy with the customer service of your current NBN provider, then it’s time to switch to another company that appreciates your concerns more.

Important Things to Consider When Switching to Another NBN Provider

Before switching to another NBN provider, there are some important things that you need to consider. 

• Take time to compare plans to see the best NBN broadband package that suits your needs.
• Consider the reasons why you want to switch before the end of your current NBN broadband contract. If your internet speed falls below the minimum guarantee level, you may not have to pay the termination fee. In case you may need to pay, be sure that it’s less than the amount you’ll save by switching.
• Determine if you’ll need to pay connection charges and if it’s worth it to switch despite such extra costs.
• Check the NBN technology that the service provider offers in your location. It helps considering FTTB, FTTC, FTTN, or FTTP over ADSL and HFC. They offer more reliable and stable connections. They can also give you a better internet experience after switching.